Privacy Policy

Last updated: May 17, 2026

This Privacy Policy explains how Mysteia collects, uses, and protects your personal data when you visit mysteia.com or use our services.

1. About Mysteia

Mysteia operates this website and is responsible for your personal data. For any privacy-related questions, you can contact us at support@mysteia.com.

2. Data We Collect

When you use Mysteia, we collect the following types of information:

Information you provide:

Your name and your partner's name (from the quiz)
Your email address (at checkout)
Your birth date and zodiac information
Quiz responses about your relationship situation
Optional textarea responses for Deep Diagnosis personalization
Billing information processed by Stripe (we do not store full card numbers)

Information collected automatically:

Browser type, device, and operating system
IP address and approximate location
Pages visited and actions taken on the site
Referral source (how you found us)
Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal data for the following purposes:

Delivering your purchases - generating your personalized reading and sending it via email
Customer service - responding to your questions and support requests
Payment processing - completing transactions and preventing fraud (via Stripe)
Marketing and advertising - measuring ad performance and optimizing campaigns
Improving our services - analyzing how users interact with Mysteia to make it better
Legal compliance - complying with applicable laws and regulations

4. Legal Basis for Processing

If you are in a jurisdiction with data protection laws (such as GDPR in the EU/UK or CCPA in California), we process your data under the following legal bases:

Contract performance - to deliver the products you purchased
Legitimate interests - to operate, secure, and improve our services
Consent - for marketing communications and optional cookies
Legal obligation - to comply with applicable laws

5. AI Processing

For our Deep Diagnosis product, we send portions of your quiz answers (with names removed) to AI service providers to generate personalized content. This data is:

Sent only after you complete a paid purchase
Used solely to generate your reading
Not used to train AI models
Anonymized where possible

6. Cookies and Tracking

We use cookies and similar technologies for:

Essential cookies - to make the site work (cart, sessions, checkout)
Analytics - to understand how visitors use Mysteia (anonymized)
Advertising - to measure ad performance and show relevant ads

You can control cookies through your browser settings. Disabling cookies may affect functionality.

7. Third Parties We Share Data With

We share your data only with service providers who help us operate Mysteia:

Payment processor - for processing payments and preventing fraud
Database and hosting providers - for storing data and serving the website
Email delivery service - for sending your readings and notifications
AI service providers - for generating personalized content
Advertising platforms - for measuring ad performance

All third-party providers are bound by appropriate data protection agreements. We never sell your personal data to third parties.

8. International Data Transfers

Some of our service providers may be located outside your country. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses and provider compliance with international data protection frameworks.

9. How Long We Keep Your Data

We retain your personal data for the following periods:

Order data - up to 7 years (for tax and accounting requirements)
Quiz responses - until you request deletion or 3 years of inactivity
Email communications - 3 years from last interaction
Marketing data - until you withdraw consent or 2 years of inactivity

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access - request a copy of the data we hold about you
Rectification - correct inaccurate data
Erasure - request deletion of your data
Restriction - limit how we use your data
Portability - receive your data in a portable format
Objection - object to certain types of processing
Withdraw consent - revoke previously given consent

To exercise any of these rights, email support@mysteia.com. We will respond within 30 days.

11. California Privacy Rights

If you are a California resident, the CCPA gives you additional rights including the right to know what personal information we collect and the right to delete it. We do not sell personal information. Contact us at support@mysteia.com to exercise these rights.

12. Data Security

We take reasonable security measures to protect your data, including:

SSL/TLS encryption for all data transmission
Encrypted database storage
Limited access controls
Payment data handled exclusively by PCI-DSS compliant processors
Regular security reviews of our service providers

However, no method of transmission over the internet is 100% secure. In case of a data breach affecting your personal data, we will notify you and the relevant authorities as required by law.

13. Children's Privacy

Mysteia is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

14. Marketing Communications

If you purchase from us, we may send you transactional emails (order confirmations, product delivery). You may also receive occasional emails about related products. You can unsubscribe at any time using the link in our emails or by emailing support@mysteia.com.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We will notify you of significant changes via email or a notice on our website.

16. Contact

For any privacy-related questions or requests, contact us at support@mysteia.com.